Merchandise must be in new condition and in original package; all the parts and packaging materials should be included. Customer takes full responsibility for ordering the correct configuration, size, material and color. Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer.
To fill out the Return Form Sign into your account. Do not discard of the skids your order arrived on, as you will need them if your order arrived on skids. Please ask as many questions as possible.
Please read your return instructions carefully to avoid delays and unnecessary expenses. Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties.
Special/Custom Orders Special Orders are not returnable, no exceptions. If the Special Order is cancelled by the customer during the production or transportation - the customer's deposit of such order may be forfeited. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit. Please notify us of refusal so we can anticipate the return and send out a new item. You MUST retain applicable packaging materials, and notify us immediately.Take pictures of the damaged items immediately. In this case, it will be impossible for us to help out with any claim filed. We recommend having a camera handy in-case you need to photograph packaging as well as the item(s). Any damage must be reported to us within 24 hours. If an item is repairable, we will attempt to send out a repair tech to initiate the necessary repairs, if we feel the item(s) can be restored to new condition. Any item that has been modified or used in any way, or that has been assembled or installed. Any item that is not in resalable condition.
Any personal use products, such as mattresses, pillows and bedding. Any item not accompanied by a Return Authorization Number issued by MBW Furniture Any item that has been altered, painted or fixed Any item that is not in the original box with sufficient packaging materials. Islands and locations which require a ferry toll. They may require your assistance for large/oversized items.We advise that you enlist help to move the package inside. Does not include moving package inside, assembly, or box removal. Standard orders/In Stock: 1-4 weeks.
Custom/Special Orders: 3-6 months, depending on the level of customization. The following items cannot be expedited: Custom Orders, backordered items, extremely fragile items, certain manufacturers, and international deliveries. We've offer the highest quality wood and materials, as well as a wide variety of choices in materials, finishes, upholstery, and hardware. The item "7pc Normandy Antique Cherry Traditional Living Room Set" is in sale since Friday, February 27, 2015. This item is in the category "Home & Garden\Furniture\Sofas, Loveseats & Chaises".The seller is "mbwfurniture" and is located in Atlanta, Georgia. This item can be shipped to United States.